Thank you for taking the time to share your experience and detailed feedback.
We’re glad to hear that once assembled, the crate fit your Ford Explorer well and met your main goal of safely accommodating two dogs with the second-row seating up. Achieving a secure, vehicle-specific fit is exactly what these systems are designed to do, so we’re happy that part worked well for you.
Regarding the rattling, these crates are designed to be solid and quiet once properly assembled. When noise occurs, it is almost always related to an adjustment or assembly issues that can be easily corrected. We’d love the opportunity to help you fine-tune it so it performs as intended.
Please email us at info@adeopets.com with a few photos, or preferably a short video, of the areas you’re experiencing issues with. Our team is very experienced with troubleshooting these exact concerns and will walk you through the adjustments needed to resolve them.
