Return Policy

We understand that sometimes things just don't workout. Please read our policies below before you place your order.  If you have any questions at all please let us know.

ELIGIBILITY: Purchases are eligible for return within 30 days from the original purchase date and must be in new condition and include all original parts and accessories. It must also be in the original packaging. Please see below for any additional brand related return requirements. Due to hygiene restrictions, used dog products are not eligible for return. Some brands have additional eligibility requirements, these are noted below under "brand-specific policies".

PROCESS: All returns require a Return Merchandise Authorization number (RMA#) before they can be shipped back. Please email us with your name and order number as well as the reason for return. Do not send a return back to us without an authorized RMA# as these will not be accepted. Buyer is responsible for all return shipping costs. Buyer is highly encouraged to insure the package for the full retail value as damaged items will not be accepted.

REFUND: Once we receive your return to our warehouse we will inspect to ensure all parts/accessories are included and it's in new condition. Once approved, we will process your refund back to the original payment method within 3-5 business days less a 10% restocking fee unless noted differently in the brand specific policies below. Items returned damaged or without all parts/accessories may be refused or refunded at a reduced amount based on actual costs to fix or repair. If you item was given free shipping or you paid additional for shipping, the actual cost of shipping will be deducted from the refund amount.  Adeo Pets does not guarantee delivery dates and does not offer refunds for shipping delays (see our shipping policy for more details). 

Adeo Pets liability is limited to the cost of the product being returned.

Brand Specific Policies

dogPACER - There is a 25% restocking fee for all returns. Due to hygiene restrictions, used treadmills are not eligible for return.

GoPet Products - There is a 40% restocking fee for all returns, additional if we are asked to coordinate return shipping. Due to hygiene restrictions used treadmills and treadwheel are not eligible for return.

Hale Pet Doors - There is a 10% restocking fee for standard pet doors. Non-standard, security cover changes, exterior cover additions, custom sizes, and doors with glass (including Omni and SpringTech) will receive a 50% credit towards a future Hale Pet Door purchase. If a door has already been installed it is not eligible for return.

Owens Products - There is 35% restocking fee for all returns plus the cost of return freight shipping. Due to hygiene restrictions used crates or assembled DIY boxes are not eligible for return. 

MIM SafeEnforces a strict policy of ONLY accepting returns for crates that do not fit into your vehicle that you have received a sizing guarantee for prior to purchase. Please contact us prior to ordering to receive your sizing guarantee. Due to the different temperaments, ages, weights and health of each animal, we cannot guarantee a fit for your dog and do not accept returns for dog sizing, buyer's remorse or any other reason. Due to the delicate nature of the crate, original packaging is required for a return. There is a min 30% restocking fee, additional fees may apply if the crate is returned, used, damaged, missing parts or not in original packaging.

Poly Pet TubsThere is a 30% restocking fee for all returns plus the cost of return freight shipping. Due to hygiene restrictions, used tubs are not eligible for return. 

TK Products - Due to the difficult nature of freight shipping and the size of these kennels, returns or exchanges are not accepted at this time.

Zinger - There is a 35% restocking fee charged for all Zinger returns. Due to hygiene restrictions, used crates are not eligible for return. 

Exchange Policy

Purchases are eligible for exchange within 30 days from the original purchase date and must be in new condition and include all original parts and accessories. It must also be in the original packaging. Due to hygiene restrictions, used dog products are not eligible for return. Buyer is responsible for all return shipping costs as well as any difference in price for the new product. If free shipping was used on the original buyer is not eligible for free shipping on the replacement item.

PROCESS: All exchanges require a Return Merchandise Authorization number (RMA#) before they can be shipped back. Please email us with your name and order number as well as the reason for the exchange and the new item you want. Do not send your item back to us without an RMA# as these will not be accepted.

Lost Packages

In rare circumstances, items can get lost in transit. Adeo Pets is not responsible for lost packages; once a shipping carrier takes your package, it is out of our hands; in these situations, we will make every effort to work with the carrier to find and deliver the package as soon as possible.  If an item has not made any progress in transit for 5 days, please notify us and we will open an investigation with the carrier.  Once an item is deemed "lost" by the shipping carrier, we can then send a replacement package or issue a refund for the item, but not before.

Adeo Pets liability is limited to the cost of the product being returned.