Fast US Based Shipping - Clear Communication
Our goal to provide fast and accurate shipping and to make sure you are aware before you purchase of our expected fulfillment and delivery times. We feel transparent communication is vital and our entire team is committed to keeping you informed at each step.
We use several warehouses across the US to house and ship our products. We make every effort to ship items as fast as possible, most items ship within 1-5 business days but others are made to order. For this reason, each product has specific shipping information found on the "Shipping" Tab in the product description area.
Please review our shipping policies below and let us know before you purchase if you have any questions.
Once we ship your order we will process your payment and send you an email notification with your tracking number. Some items require fabrication time, in these instances we do charge your card immediately to begin buying the materials and fabricating your item. Items that require build time have this noted in their listing, if you would like a better estimate of time needed to manufacture, please call us. For items shipped via UPS/FedEx, delivery is usually 3-5 business days after shipment. For items shipped via Freight, delivery is normally 4-8 business days after shipment. Please see the "Shipping" tab on your products listing for more accurate transit times to your location.
No matter how carefully a package is handled, there are occasions when a package may be damaged during shipment. Fortunately, this doesn't happen very often. To be safe, please inspect the packaging carefully as soon as it arrives, if you notice any damage (holes, large crumpled area etc) please note "item damaged" on the form when signing for the delivery. In the case of significant damage please notify us via email right away and include pictures. We will begin working with the shipper or our manufactures to resolve the issue right away.
In rare circumstances items can get lost in transit. Adeo Pets is not responsible for lost packages, once a shipping carrier takes your package it is out of our hands, in these situations we will make every effort to work with the carrier to find and delivery the package as soon as possible. If an item has not made any progress in transit for 5 days please notify us and we will open an investigation with the carrier. Once an items is deemed "lost" by the shipping carrier we can then send a replacement package or issue a refund for the item, but not before.