Shipping Policy

Last updated: November 4, 2026

We want you to know before you buy when your order will ship and arrive. Each product's Shipping tab shows its expected processing and transit times. If you have questions, contact us before you order.

Where We Ship

We ship to the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or international addresses.

How Orders Ship

Many products ship directly from the manufacturer's or our suppliers' warehouses across the U.S. If your order includes items from different brands, they may arrive in separate shipments on different days.

• In-stock items usually ship within 1 to 5 business days.
• Made-to-order items need build time before they ship. The expected build time is shown on the product page. Call us for a more specific estimate.
• Parcel delivery (UPS or FedEx) usually takes 3 to 5 business days after shipment.
• Freight delivery usually takes 4 to 8 business days after shipment. Freight may include extra delivery fees, which are shown before you pay.

You'll receive an order confirmation email when you place your order and a tracking email when it ships.

Payment

Your card is charged when you place your order, including for made-to-order items. Each product page shows its estimated ship time just below the Add to Cart button, so you know before you buy whether an item is in stock or built to order.

Backorders and Delays

If an item is out of stock or we can't ship it within the time shown on the product page, we will contact you before it ships with a new estimated ship date. You can choose to wait or to cancel for a full refund. If we don't hear from you, we will treat the order as canceled and refund you in full, unless the new date is within 30 days of the original estimate, in which case we'll keep your order active. You can still cancel any time before it ships.

Free Shipping

We sometimes offer free shipping on orders over $150. Current offers appear in the banner at the top of the Site. Freight items may still carry delivery fees, shown before you pay. If you return an item that shipped free, the actual shipping cost is deducted from your refund, as described in our Return & Exchange Policy.

Cancellations

To cancel, email info@adeopets.com. If your order hasn't shipped, we'll cancel it and refund you in full, except that some made-to-order items carry a cancellation fee once production has started, as shown in our Return & Exchange Policy. That fee does not apply if we miss the ship date we gave you. Orders that have already shipped fall under our Return & Exchange Policy.

Damage in Transit

Please inspect your delivery when it arrives. For freight deliveries, note any visible damage, such as holes or crushed areas, on the delivery receipt before signing. Email us within 5 days of delivery with photos of any damage. Damaged items are handled under our Return & Exchange Policy at no cost to you.

Delivery Times and Lost Packages

Delivery estimates come from the carriers and are not guaranteed. We don't offer refunds for carrier transit delays, but this doesn't affect your right to cancel if we can't ship within our stated time. If tracking shows no movement for 5 business days, let us know and we'll open an investigation with the carrier. Once the carrier confirms a package is lost, we'll send a replacement or issue a full refund.

Signature-Required Items

Some items, including Variocage crates and gates, require a signature. If delivery fails after several attempts and the carrier returns the item to the warehouse, you are responsible for the resulting shipping costs and fees.

Questions

Email info@adeopets.com.