Return & Exchange Policy

Last updated: November 4, 2026

We want you to get the right product the first time. If you have questions about fit, size, or whether a product is right for your pet, please contact us before you order. Each brand's return terms are also listed on its product pages.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or is not the item you ordered, please email info@adeopets.com within 5 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement, repair, or full refund at no cost to you. No restocking fees or return shipping charges apply to damaged, defective, or incorrect items. Problems that appear later are handled through the manufacturer's warranty, and we will help you start the claim.

Standard Returns

Eligibility. Items may be returned within 30 days of delivery. Items must be unused, in new condition, in the original packaging, and include all parts and accessories. For hygiene reasons, used pet products cannot be returned. Some brands have different terms, listed under Brand-Specific Policies below.

Process. Every return needs a Return Merchandise Authorization number (RMA#). Email info@adeopets.com with your name, order number, and reason for return. Returns sent without an RMA# will not be accepted.

Return shipping. You pay return shipping unless the item was damaged, defective, or incorrect, or is an approved-fit return under the Vehicle Fit Guarantee below. We recommend insuring the package for its full value, because items damaged in return transit cannot be accepted.

Refunds. After we receive and inspect your return, we will refund your original payment method within 5 business days. Unless a different fee is listed under Brand-Specific Policies, or the return is an approved-fit return under the Vehicle Fit Guarantee, refunds are reduced by:

• A 20% restocking fee
• The actual cost of the original shipping, including when you received free shipping
• The actual cost of freight shipping, for items shipped by freight carrier

Items returned used, damaged, or missing parts may be refused or refunded at a reduced amount based on the cost to repair or replace them.

Vehicle Fit Guarantee (Variocage, Variobarrier, Variogate, MultiCage)

These products may be returned only if they do not fit a vehicle we approved before purchase. To qualify, send us your vehicle measurements before ordering, and we will approve or decline the fit in writing. If an approved product does not fit your vehicle, contact us within 30 days of delivery for an RMA#. The guarantee covers vehicle fit only. It does not cover fit for your pet, change of mind, or any other reason. Items must be unused and in the original packaging. No restocking fee applies to approved-fit returns, and we pay the return shipping. We will arrange the return shipment with you when we issue your RMA#, and your refund will not be reduced by the original shipping cost. These products ship with signature required. If delivery fails after several attempts and the carrier returns the item to the warehouse, you are responsible for the shipping costs and fees.

Brand-Specific Policies

These terms replace the standard restocking fee for the brands listed.

Brand	Restocking fee	Other terms
BatherBox	25%	Must be unused and in new condition
DRE	40% + return shipping	Used items not returnable; extra charge if we arrange return shipping
GoPet	40%	Used treadmills and treadwheels not returnable; extra charge if we arrange return shipping
Groomers Best	15% + return freight	10% fee to cancel an order already in production, unless we miss the stated ship date
Hale Pet Doors	15% (standard doors)	Non-standard, custom-size, security cover changes, exterior cover additions, and glass doors (including Omni and SpringTech) receive a 50% credit toward a future Hale purchase instead of a refund; installed doors not returnable
MIM Safe (Variocage, Variobarrier, Variogate, MultiCage)	None for approved-fit returns; we pay return shipping	Returns only for approved vehicle fit
Owens Products	35% + return freight	Used crates and assembled DIY boxes not returnable
Poly Pet Tubs	30% + return freight	Used tubs not returnable
Security Boss	20% + return shipping; glass doors (French door inserts) 35% + $285 return shipping	Installed doors not returnable
TK Products	Not returnable	Kennels are final sale due to freight size; damaged, defective, and incorrect items are still covered above
Zinger	35%	Used crates not returnable

Exchanges

Items may be exchanged within 30 days of delivery under the same conditions as returns. Email us with your order number, the reason, and the item you want, and we will send an RMA#. You pay return shipping and any price difference, and free shipping on the original order does not carry over to the replacement. Restocking fees on exchanges follow the table above.

Lost Packages

If your tracking shows no movement for 5 business days, please let us know and we will open an investigation with the carrier. Once the carrier confirms the package is lost, we will send a replacement or issue a full refund.

Questions

Email info@adeopets.com. We're happy to help before or after you order.